Frequently Asked Questions (FAQ)
Find answers to common questions about our eSIM services, device compatibility, and more.
What is an eSIM and how does it work?
An eSIM (embedded SIM) is a digital SIM card that allows you to activate a mobile data plan without a physical SIM card. You simply scan a QR code to install the plan on your device.
Which devices support eSIM?
Most modern smartphones support eSIM, including iPhone XS or newer, Google Pixel 3 and above, Samsung Galaxy S20 series and later, and many newer Android models. Check your device settings or our compatibility list.
How do I activate my eSIM?
Activation is quick and easy. Just scan the QR code we send after purchase, follow the on-screen instructions, and turn on data roaming in your device settings. Full guides for iPhone and Android are available on our website.
Can I use an digital eSIM for international travel?
Yes! eSIMs are perfect for travelers. You can buy a local or global eSIM plan before your trip and connect instantly upon arrival—no need to swap physical SIM cards.
How long does it take to receive my eSIM after purchase?
You'll receive your eSIM QR code by email within minutes of completing your purchase, 24/7.
Can I keep my physical SIM while using a Travel eSIM?
Absolutely. Most phones allow dual SIM functionality, meaning you can use your physical SIM for calls and your travel eSIM for data at the same time.
What happens when my data plan runs out?
Once your data is used up or the plan expires, you can easily top up or purchase a new eSIM plan on our website. We'll also send reminders as you approach your data limit.
Is the eSIM plan refundable?
Due to the digital nature of eSIMs, purchases are generally non-refundable. However, if you experience technical issues, our support team is here to help.
How do I remove or change an eSIM on my phone?
Go to your device's mobile network settings, select the eSIM profile, and tap "Remove" or "Delete." You can then install a new eSIM by scanning a different QR code.
What should I do if the QR code doesn't work?
Make sure your device is eSIM-compatible and connected to Wi-Fi. Restart your phone and try scanning again. If issues persist, contact our 24/7 support for assistance.
Still have questions? We're here to help!
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